Our Policies

 

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Terms & Conditions

  • All deposits are NON refundable.
  • Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date.
  • The client assumes full financial liability for any damage to the limousine/vehicle caused during the duration of the rental by them or any members of their party. A fee of 100.00 for each carpet or seat burn. Sanitation fee is 250.00. Alcohol Consumption and drug use is prohibited by law. Any fines will be paid for by the customer. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client). It is Illegal to stand through the sunroof. Smoking is not permitted in some of our limousines and this is left to the discretion of the driver.
  • Overtime pay will apply after the first 15 minutes of prearranged time described on the run sheet.
  • Not responsible for delays or the termination in winter caused by unsafe road conditions (i.e.. not salted, accidents, etc.).
  • Not responsible for articles left in the limousine.
  • Balances to be paid to the driver on the run date before the beginning of the run.
  • Vehicles cannot be loaded beyond seating capacity.
 
Refund / Cancellation Policy
  • Airport & Charters - The full fare will be charged for cancellations if the passenger fails to be at the designated pickup location. If for any reason you cannot locate your chauffeur, call World Class Limousines at (615) 887-7021.  To avoid being billed as a "no-show", do not leave your location without contacting World Class Limousines.  You must contact us by phone.
  • Proms - All prom reservations are non-refundable and cannot be cancelled.  The full fare + 20% will be charged, even if the service is not completed at the request of the passenger.
 
Overtime Policy
  • Any type of transfer, charter or limousine rental using more time than reserved will result in the client or paying party (whom has a credit card on file) will be required to pay the necessary overtime charges. 
  • Any overtime charges must be paid at the completion of the trip with cash or will be billed to your credit card within 24 hours of the completion of the trip.
Privacy Policy:
  • We treat ALL information you give us as strictly confidential.  We do not sell lists or contact information of any kind, or let other companies solicit you in any way.  We will never give out customer information to anyone without the customer's expressed written consent.  We understand your need for a totally confidential service.  Business customers can rely on our total discretion to ensure that their commercial secrets remain secure.  We never disclose to any third party the identities of our passengers.  World Class Limousines will share our customer's personal information with our affiliates and/or service providers if reservation will be performed by them.  However, in such cases, only the information needed to complete the trip will be shared.  Whenever we use our affiliate to provide ground transportation, we will require them to conform to our privacy standards and allow us to audit them for compliance.  We value our customer's privacy & recognize the trust our customers place with us.  World Class Limousines is committed to protecting your personal data and adheres to the highest ethical standards.
  • World Class Limousines collects information from its customers to ensure that we can accurately provide the transportation requested.  We also collect personal data to make the reservation process more efficient.  World Class Limousines saves personal data (i.e. name, addresses, phone numbers, fax numbers, specific requests & credit card information).
  • Credit card information is not shared.  World Class Limousines may provide personal data to authorities & law enforcement officials, in accordance with applicable law.
  • World Class Limousines would like to keep you informed about promotional offers.  If you wish to be taken off our mailing list that we use for such offers, please contact us via e-mail at:  cs@limonashville.net
  • If you have any questions and/or concerns, please visit our website at www.limonashville.net, contact our office at (615) 887-7021 or e-mail us at cs@limonashville.net

                                                

 

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